Privacy Policy

Houzlook Interior Designers ("Houzlook", "we", "us", or "our"), a brand operating under Houzlook Interiors Pvt. Ltd., is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at houzlook.com, contact us for a consultation, or engage with our services across our offices in Bangalore (Karnataka) and Bhubaneswar (Odisha).

By using our website or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

1. Information We Collect

We collect the following categories of personal information when you interact with us:

1.1 Information You Provide Directly

• Contact details: Name, email address, phone number, and residential address provided via contact forms, consultation booking forms, or newsletter sign-up.
• Project information: Home type (2BHK, 3BHK, villa, etc.), city, budget range, and any design preferences or requirements shared during consultations or form submissions.
• Communication records: Messages, emails, or chat transcripts exchanged with our designers or sales team.
• Financial information: Payment details processed through secure third-party payment gateways (we do not store card numbers or banking credentials on our servers).

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent on the site, referring URLs, click patterns, and navigation paths collected via analytics tools.
• Device information: Browser type, operating system, device type (mobile/desktop), IP address, and screen resolution.
• Cookies: Session cookies, preference cookies, and analytics cookies (see Section 6).

1.3 Information from Third Parties

• Information from social media platforms (Instagram, Facebook, Pinterest) if you interact with our social profiles.
• Reviews and ratings submitted on third-party platforms (Google, Houzz, Justdial) that are publicly visible.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Processing consultation bookings, preparing design proposals, delivering interior design projects, and issuing warranty documentation.
• To communicate with you: Responding to enquiries, sending project updates, sharing design concepts, and providing post-completion support.
• To send marketing communications: Newsletters, design inspiration, cost guides, and promotional offers — only with your explicit consent. You may opt out at any time.
• To improve our website and services: Analysing usage patterns, testing new features, fixing technical issues, and optimising user experience.
• To comply with legal obligations: Maintaining records required under Indian tax laws (GST), contract law, and consumer protection regulations.
• To prevent fraud and ensure security: Verifying identities, detecting suspicious activity, and protecting the integrity of our systems.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service providers: Trusted vendors who assist us in delivering our services — including material suppliers (Greenpanel, Century Plyboards, Hettich, Aristo), logistics partners, and payment processors. These parties are contractually bound to use your data only for the specified purpose.
• Analytics providers: Tools such as Google Analytics that help us understand website usage. These providers operate under their own privacy policies.
• Legal authorities: Where required by law, court order, or government regulation under Indian jurisdiction.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets, your data may be transferred to the acquiring entity under equivalent privacy protections.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Active clients: Project data, communications, and financial records are retained for the duration of the project plus 11 years (aligned with our warranty period) to support post-completion warranty claims.
• Enquiries and leads: Retained for up to 2 years if no project is commenced, after which non-active enquiry data is deleted.
• Newsletter subscribers: Retained until you unsubscribe. Upon unsubscription, your email is removed from active lists within 7 working days.
• Website analytics data: Anonymised usage data may be retained indefinitely for statistical analysis.

5. Your Rights

You have the following rights regarding your personal information:

• Right of access: Request a copy of the personal data we hold about you.
• Right of correction: Request correction of inaccurate or incomplete data.
• Right of deletion: Request deletion of your personal data, subject to legal retention obligations.
• Right to withdraw consent: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
• Right to data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please email us at info@houzlook.com with the subject line "Privacy Request". We will respond within 14 working days.

6. Cookies Policy

Our website uses cookies to improve your browsing experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly (navigation, form submissions, security). Cannot be disabled.
• Analytics cookies: Used by tools like Google Analytics to collect anonymised information about how visitors use the site. Helps us improve content and user experience.
• Marketing cookies: Used to show relevant advertisements on third-party platforms. Only set with your consent.

You can manage cookie preferences via your browser settings. Disabling analytics or marketing cookies will not affect your access to our content.

7. Security of Your Data

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption on all data transmitted between your browser and our website.
• Restricted access to personal data — only authorised Houzlook personnel who require it to fulfil your service request can access it.
• Secure, access-controlled systems for storing client project records and financial documents.
• Regular security reviews and staff training on data protection practices.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Third-Party Websites

Our website may contain links to third-party websites — including Google Maps, YouTube, and social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at info@houzlook.com and we will promptly delete the relevant information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational improvements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Privacy Officer: